Last updated: May 2026
Elva Skin Ltd (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under UK GDPR.
Who we are
Elva Skin Ltd
Company number: 17177973
Registered address: [REGISTERED ADDRESS]
Email: hello@elvaskin.co.uk
Website: elvaskin.co.uk
What data we collect
When you use our website or place an order, we may collect:
- Contact information — name, email address, phone number
- Delivery information — shipping address
- Payment information — processed securely by Stripe. We do not store your card details.
- Order history — products purchased, order values, dates
- Technical data — IP address, browser type, pages visited (via cookies)
How we use your data
We use your data to:
- Process and fulfil your orders
- Send order confirmation and shipping updates
- Respond to enquiries and customer support requests
- Comply with legal obligations (tax, fraud prevention)
- Improve our website and service (analytics)
We will only send you marketing emails if you have opted in. You can unsubscribe at any time.
Legal basis for processing
- Contract — to fulfil your order
- Legal obligation — tax records, consumer law compliance
- Legitimate interest — fraud prevention, improving our service
- Consent — marketing emails (where opted in)
Who we share your data with
- Stripe — payment processing
- Royal Mail / courier partners — delivery fulfilment
- Hostinger — website hosting
We do not sell your data to third parties.
How long we keep your data
- Order data: 7 years (HMRC requirement)
- Account data: until you request deletion
- Marketing consent: until you unsubscribe
Your rights
Under UK GDPR you have the right to access, correct, delete, restrict, or port your data, and to withdraw consent at any time. Email hello@elvaskin.co.uk — we will respond within 30 days.
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
We use cookies to operate the website and understand how visitors use it. See our Cookie Policy for full details.